Empathy is the most important leadership skill needed today.
Many organizations are focused on achieving goals no matter what the cost to employees. However, if we treat people only as the means to an end, we will never have their loyalty. Treat your people right. Great leaders are concerned about getting the job done as well as the well-being of those under their care. It doesn’t mean being overly attentive or soft but demonstrate that you value people. Without empathy, you can’t build a team, inspire followers or elicit loyalty. Leaders that possess this trait always make time for people.
Empathy and listening go hand in hand. Why? Because listening shows you care. You can’t show empathy if you do not listen. Good listening skills is quickly becoming an endangered species due to the information overload and shortened attention span. The quality of our listening determines the quality of our influence. Employees want to be heard and they want to be respected. Listening transmits that kind of respect and builds trust.
If you want to increase employee engagement and loyalty. Pretty simple! Show people that you genuinely care! Sometimes it’s the little things we do that counts the most. It’s the simple things people remember. The thoughtful gesture, the kind words, the much needed support. It doesn’t cost much to show employees that you genuinely care, but it can make the biggest difference in keeping them loyal, happy and engaged.
“Nobody cares how much you know, until they know how much you care.” – Theodore Roosevelt